AU Perm FT

Responsible For:
- Driving resolution strategies for major production incidents.
- Leading initiatives to improve support processes.

Main Activities:
- Lead complex incident resolution.
- Develop high-level documentation and system monitoring strategies.
- Advise on system enhancements and optimization.

Key Skills:
- Advanced troubleshooting and incident management.
- Strong communication and leadership in crisis situations.

Typical Experience:
- 6+ years in senior support roles or consultancy